uestsmiths
MANAGED HOSPITALITY SUPPORT
HOTEL OPERATIONS
Managed guest
communication and
operational follow-
through for small lodging
businesses
Guestsmiths helps independent hotels, inns and B&Bs manage recurring guest communication, reservation follow-up, arrival readiness, service requests, reputation workflows and unresolved operational items.
WHAT THE BASE SERVICE COVERS
Five practical operating areas
01
ATTENDEE COMMUNICATION
We help keep guest questions and calls organized.
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Guest Communication and Front-Desk Channel Ownership
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Phone intake where included in the agreed scope
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Routine guest-message handling through approved rules and templates
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Reservation Inquiry and Guest Administration
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Documentation and routing of non-routine requests
02
RESERVATION & ARRIVAL READINESS
We help keep reservation and arrival details ready.
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Reservation Inquiry and Guest Administration
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Pre-Arrival and Arrival Readiness
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Approved pre-arrival communication
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Arrival-information checks
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Documentation of missing or conflicting details
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Routing of issues requiring on-property action
03
IN-STAY REQUESTS & ESCALATIONS
We keep guest requests and unresolved issues visible.
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In-stay Guest Requests
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Service Recovery and Escalation Coordination
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Issue intake
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Approved Acknowledgemet
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Escalation to the correct client owner
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Owner, next step and next-update tracking
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No independent refunds, compensation or policy exceptions
04
SYSTEM & REPUTATION ALIGNMENT
We help keep guest information and reputation workflows consistent.
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PMS, OTA and Guest Information Alignment
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Non-financial reservation and guest support where authorized
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Reputation and Review Lifecycle Management
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Review monitoring
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Approved review-request workflows
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Review-theme tracking
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Approved response handling according to scope
05
VISIBILITY & DOCUMENTATION
You receive a clearer view of what is happening.
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Operational Visibility and Open-Loop Coordination
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Monthly Guest Experience and Reputation Report
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Client Playbook, SOP and Template Stewardship
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Open-item status
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Recurring issue themes
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Current approved response guidance
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Escalation records
OPTIONAL ADD-ONS
Add focused support where it is useful
ADD-ON
Digital Presence &
Guest Discovery
$590
per month
-
Google Business Profile Upkeep
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Basic local SEO and website-copy upkeep
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Organic social-content upkeep
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Seasonal and local-contentb coordination
Content and public changes use client-approved information. Ranking reach, leads and bookings are not guaranteed.
ADD-ON
Direct-Booking Growth
$600
per month
-
Approved Google Ads and Meta campaign management
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Metasearch listing and bidding where supported
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Cost-per-booking tracking using available platform dat
Advertising budget, platform fees and third-party costs are separate. Bookings, revenue and advertising performance are not guaranteed.
ADD-ON
Group, Event &
Corporate Sales
Support
$300
per month
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Coordinate approved group and corporate inquiries
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Prepare or send approved quote information
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Route contracts for approval and signature
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Follow-up on approved deposit status through client controlled systems
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Maintain room-block tracking and rooming lists
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Prepare simple proposals from approved pricing and content
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Follow up on inactive group inquiries
Guestsmiths does not independently negotiate rates, approve contracts, change terms, hold funds, make credit decisions or commit the property.
FIT & RESPONSIBILITIES
A strong fit requires clear
operating rules
Best fit characteristics
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Independent property, usually under about 30 rooms
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Recurring guest communication and follow-up workload
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Clear on-property decision-makers
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Willingness to document rules and escalation contacts
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Standard Communication volume and manageable system complexity
Guestsmiths can work effectively only when the client defines decision owners, approved actions and the information needed to represent the business accurately.
Whatg Guestsmiths needs from the client
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Approved property rules, FAQa and brand voice
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Escalation contact and approval owners
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Necessary system access
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Accurate property, reservation and arrival information
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Timely decisions and escalated issues
What remains under the client's authority
Pricing, refunds, compensation, contracts, policies, legal matters, safety decisions, financial decisions and other binding business actions,
LAUNCH PROCESS
Five steps from fit call to managed service
1
Fit Call
Confirm the property type, pain points and likely fit.
2
Operations Review
Rewew channels
volume, systems and
recurring issues
3
Rules and Scope
Document coverage.
responsibilities and
decision boundaries.
4
Setup and Soft Launch
Configure access, templated, trackers and testing.
5
Manages Service and Reporting
Begin the agreed work with reporting and review.
FAQ PREVIEW
Common hotel questions
Does Guestsmiths offer phone coverage?
Phone intake can be included when the coverage window, cal types, expected volume and escalation rules are are documented
Can Guestsmiths approve refunds?
No, unless a specific, bounded authority is documented in writing. The standard model routes those decisions to client,
