uestsmiths
MANAGED HOSPITALITY SUPPORT
HOW IT WORKS
A clear operating plan before Guestsmiths begins
The service is built around documented rules, access, responsibilities and decision boundaries—not assumptions made after launch.
1
Fit Call
Guestsmiths does
Guestsmiths reviews your business type, primary operating pressure and likely fit.
Client provides
Business overview, current pain points and basic service goals.
Produced
A clear fit/no-fit determination and the next information needed.
2
Operational Review
Guestsmiths does
Guestsmiths reviews recurring workload, channels, systems, volume patterns and escalation needs.
Client provides
Current tools, workflows, examples and known constraints.
Produced
A documented operations picture and identified scope risks.
3
Rules, Access and Statement of Work
Guestsmiths does
Guestsmiths defines approved actions, decision boundaries, access, coverage and responsibilities.
Client provides
Approved rules, contacts, access and decision owners.
Produced
A signed scope with responsibilities, service boundaries and reporting expectations.
4
Account Setup and Soft Launch
Guestsmiths does
Guestsmiths configures the account, templates, trackers, access and test scenarios.
Client provides
Feedback on test messages, workflows and escalation drills.
Produced
A readiness checklist, approved materials and confirmed launch date.
5
Managed Service, Reporting and Review
Guestsmiths does
Guestsmiths performs the agreed work, escalates exceptions and provides defined visibility.
Client provides
Timely decisions on escalations and updates to business rules.
Produced
Ongoing service delivery, reports, reviews and controlled process updates.
WHAT WE NEED FROM YOU
Accurate service depends on current, approved information
Business rules
Approved rules, policies and decision boundaries.
Brand Guidance
Brand voice, templates and FAQs when available.
Escalation Owners
Named contacts for decisions, urgent issues and exceptions.
System Access
Least-privilege access required for the signed scope.
Current Details
Property or event information, known volume and timely updates.
Also required: timely decisions for escalated issues. Guestsmiths should not be expected to guess when the client has retained authority.
BEFORE LAUNCH
Readiness is confirmed, not assumed
Coverage window documented
Channels and systems confirmed
Authority matrix approved
Templates and FAQs reviewed
Escalation contacts tested
Reporting format confirmed
Sodt-launch scenarios completed
