uestsmiths
MANAGED HOSPITALITY SUPPORT
Simple monthly packages with clear service boundaries
Guestsmiths provides managed guest, attendee, and operations support for small hospitality and event businesses. Our packages are built around defined services, documented workflows, approved client rules, clear escalation paths, and predictable monthly pricing.
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Published pricing applies to standard-scope accounts that fit the package assumptions. Final scope, coverage windows, phone and message volume, reporting cadence, systems access, approval authority, and escalation rules are confirmed in a written Agreement and Statement of Work.
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Higher-volume, unusually complex, seasonal, multi-property, multi-event, or expanded-coverage accounts may require custom pricing.
Hotel Packages
Tier 1
Hotel Guest Desk
$1,550/month
For boutique hotels, inns, B&Bs, and small lodging operators that need reliable guest communication support without building another in-house administrative layer.
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Guestsmiths helps manage guest-facing communication, routine guest questions, approved lifecycle messaging, review-request support, basic call answering, and communication documentation during agreed coverage windows.
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Best for smaller lodging businesses with lower-to-moderate communication volume, clear escalation contacts, and defined guest-service rules.
Tier 2
Hotel Managed Operations Desk
$2,500/month
For boutique hotels, inns, B&Bs, and independent lodging operators that need a deeper managed support layer across guest communication, operational follow-through, service recovery routing, reputation visibility, OTA hygiene, and open-item tracking.
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This package includes everything in Hotel Guest Desk, plus added operational visibility, moderate phone coverage, non-financial PMS alignment, service recovery routing, OTA hygiene checks, reputation monitoring, and structured weekly reporting.
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Best for lodging businesses with moderate guest volume, recurring service issues, OTA/reputation needs, group coordination needs, or stronger operational visibility requirements.
Event Packages
Tier 1
Event Support Desk
$1,950/month
For event venues, planners, recurring event teams, small conferences, wedding businesses, and event operators that need structured communication and coordination support before, during, and after events.
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Guestsmiths helps manage attendee questions, event documentation, approved FAQ communication, rules-based speaker/vendor confirmations, and weekly milestone visibility.
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Best for smaller event businesses or recurring event teams that need organized communication support and operational follow-through without a full event operations layer.
Tier 2
Event Operations Desk
$3,500/month
For busier event venues, conference teams, recurring event programs, sponsor-heavy events, speaker-heavy events, and event businesses that need a more complete managed operations support layer.
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This package includes everything in Event Support Desk, plus run-of-show control, event ops visibility, speaker readiness, sponsor deliverables tracking, VIP request routing, registration data hygiene, post-event follow-through, and multi-event oversight where applicable.
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Best for event businesses managing more moving parts, more stakeholders, tighter timelines, or several active events.
Short-Term Rental Packages
Tier 1
The Overnight Desk
1 property: $549/month
2 properties: $949/month
3 properties: $1,299/month
For STR hosts and small portfolio owners who handle their own daytime communication but need reliable evening, overnight, and weekend coverage.
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The Overnight Desk is designed for owners who want to sleep without worrying that a guest lockout, urgent question, access issue, or overnight escalation will sit unanswered until morning.
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This is not full 24/7 coverage. It is a defined evening, overnight, and weekend guest-response package. That distinction is deliberate because it keeps the service honest, affordable, and operationally realistic.
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Best for STR owners with 1–3 active properties, low-to-moderate complexity, clear house rules, approved response templates, and defined emergency contacts.
Tier 2
The 24/7 Guest Response Desk
3 properties: $1,425/month
5 properties: $1,875/month
8 properties: $2,550/month
For growing STR operators who need genuine 24/7 guest response, documented escalation, backup coverage, incident tracking, and weekly visibility into guest operations.
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This package is designed for operators who do not want to personally monitor every guest message but still need communication handled carefully, consistently, and within approved authority limits.
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Best for STR operators with 3–8 active properties, moderate-to-high guest communication volume, multiple guest platforms, approved vendor contacts, and clear escalation rules.
Tier 3
The Portfolio Operations Desk
9 property: $2.705/month
12 properties: $3.280/month
15 properties: $3,850/month
For serious STR operators who need a structured guest operations infrastructure, not just message answering.
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The Portfolio Operations Desk is designed for larger portfolios, multi-platform operators, and owners who need 24/7 response coverage plus account-level review, recurring issue analysis, template upkeep, and stronger operational visibility.
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Best for STR operators with 9–15 active properties, high operational complexity, multi-platform guest messaging, recurring guest-service issues, and a need for more structured oversight.
Tier 4
Custom / Enterprise STR Support
For STR operators above 15 active properties or accounts with non-standard operational complexity.
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Custom pricing is required for:
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16+ active properties
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Multi-state portfolios
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Hotel-hybrid or aparthotel operations
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High-regulation markets requiring compliance-sensitive communication
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Complex platform setups
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High-volume check-ins or guest messaging
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Multiple owner groups or stakeholder layers
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Complex vendor networks
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Complex incident history
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Complexity assessment score above the standard package range​
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Custom accounts require an Operations Fit Call and a written scope review before pricing is confirmed.
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Our package prices are fixed for standard-scope accounts that fit the stated assumptions for Hotels, Events, or Short-Term Rentals. Before service begins, Guestsmiths confirms your coverage windows, communication volume, systems access, reporting needs, escalation contacts, approval authority, and service boundaries in a written Agreement and Statement of Work.
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If your account involves high volume, complex workflows, multiple properties, multiple events, seasonal surges, expanded coverage, or non-standard operational needs, custom pricing may apply.
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Guestsmiths works from approved client rules and documented authority limits. We support communication, coordination, documentation, routing, reporting, and follow-through, but we do not make unauthorized legal, financial, safety, refund, compensation, pricing, policy, vendor, platform, maintenance, contract, onsite, or emergency decisions on your behalf.