uestsmiths
MANAGED HOSPITALITY SUPPORT
Frequently Asked Questions
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If I hire Guestsmiths, will I have a steady, professional team handling tasks for my business?
Absolutely. Your never-ending grind of recruiting and retaining staff will be in the past. Traditional hiring involves lengthy recruiting, repeated onboarding, and inconsistent outcomes. And, all the HR complications that come with your own in-house staff are gone. You are finally relieved from the headaches of sourcing, training, systems, access, oversight and so on. See the next FAQ about the qualifications of Guestsmiths’ team members.
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What are the qualifications of your remote team members?
Guestsmiths’ team members are thoroughly vetted professionals. They have education and experience in the hospitality industry. All team members speak English fluently and work as an extension of your team and follow the same guidelines you would expect from an in-house employee.
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Who will actually be interacting with my guests? What virtual assistant, exactly, will be my dedicated team member?
Guestsmiths’ team members are thoroughly vetted professionals. They have education and experience in the hospitality industry. All team members speak English fluently and work as an extension of your team and follow the same guidelines you would expect from an in-house employee.
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Who will actually be interacting with my guests? What virtual assistant, exactly, will be my dedicated team member?
All new clients of Guestsmiths are initially handled personally by Guestsmiths’ . After mastering your business’s systems, procedures, and brand style, Guestsmiths’ founder will host a brand alignment call so that you have an opportunity to interact directly with your dedicated team member. This gives Guestsmiths the unique ability to thoroughly train the dedicated team member in the nuances of your specific business, and you the opportunity to ensure that the dedicated team member is the right fit for your business.
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What happens if the dedicated team member assigned to my business is not presently available when there is work to be done (e.g., a guest calls my business, an email is sent to my business, event coordination issues suddenly arise, etc.)?
Guestsmiths maintains a high team-member-to-client ratio. In the rare event that your dedicated team member is occupied or otherwise not available when there is work to be done, Guestsmiths has sophisticated technologies that instantly route that work to an available team member. While your dedicated team member has intimate knowledge about your specific business, all team members have a strong familiarity with its particulars. Any ongoing guest questions, issues, and inquiries are smoothly handled.
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How much can I expect to save if I hire Guestsmiths?
Small- to medium-size hospitality business owners typically spend 40% – 60% of their time on tasks that can be delegated — admin, email, scheduling, social media, and customer support. You can expect to save up to 80% of your salaries cost with Guestsmiths as compared to local hiring. Many Guestsmiths’ clients report saving 15 – 20 hours per week within their first month. To see how much you can save, us and we will prepare a cost savings analysis for you.
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If my business is seasonal, do you offer plans where I can use you only during those busy seasons?
Yes, we do. and send us a message. We will reach out to you and discuss our seasonal packages with you.
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What is your onboarding process?
Guestsmiths uses a structured onboarding process before service begins. We collect key information about your business, systems, communication channels, brand voice, escalation contacts, service rules, approved templates, and reporting preferences. Then we build your account profile, confirm access, prepare the right workflows, and complete a readiness review before launch.
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When needed, we may begin with a controlled soft launch to test workflows and escalation paths before moving into full service delivery. The goal is simple: clear expectations, approved boundaries, and a smoother start.
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How long does it take to start with you once we decide to go with you?
Start timing depends on the package, systems, access requirements, and how quickly onboarding information is completed. Once the agreement, payment setup, intake forms, system access, escalation contacts, and approved service rules are in place, we can prepare the account for launch.
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Simple accounts may start sooner, while more complex accounts may need additional setup time. We prioritize a clean launch over a rushed one, so service begins only after the required workflows, access, and boundaries are confirmed.
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If I start with you, but then decide not to use you, can I cancel?
Yes. Cancellation is handled according to the terms in your service agreement, including any applicable notice period, billing terms, and completed setup or onboarding work. If you decide not to continue, we ask that you notify us in writing so we can confirm next steps, close open items, remove access where needed, and complete an orderly transition.