Service Packages
Final scope, assumptions, coverage, phone volume, systems, and responsibilities are confirmed in a written agreement and statement of work.
Tier 1 Hotel
$1,300
PH1 Basic Call Answering (capped volume), H1 Inbox Ownership, H4 Lifecycle Messaging, H3 SOP + Template Stewardship, and H8 Review Generation System twice weekly.
Tier 2 Hotel
$1,800
Everything in Tier 1, moderate phone coverage, H5 PMS Alignment, H6 Service Recovery Routing, H9 OTA Hygiene Checks weekly, and H10 Weekly Reputation Snapshot.
Tier 3 Hotel
$2,500
Everything in Tier 2, phone coverage subject to volume assumptions, H2 Operational Visibility Dashboard, H7 Reputation Management, H11 Group Block Coordination, H12 Vendor Scheduling, and H13 Quarterly Guest-Friction Refresh.
Tier 1 Events
$1,500
PH1 Basic Call Answering (capped volume), E1 Attendee Inbox Ownership, E3 Documentation Stewardship, E5 FAQ + What to Expect, E6 Speaker/Vendor Confirmations, and E9 Milestone Tracker + Weekly Ops Recap.
Tier 2 Events
$2,400
Everything in Tier 1, moderate phone coverage, E4 Run-of-Show SSoT + Version Log, E2 Operational Visibility / Event Ops Board, E7 Speaker Readiness, E8 Sponsor Deliverables, E11 VIP Concierge Lane, E13 Attendee Data Hygiene, and E14 Post-Event Follow-Through.
Tier 3 Events
$3,500
Everything in Tier 2, expanded phone coverage subject to volume assumptions, E10 Program Control System for multi-event ops, E12 Multi-Event Dashboard + Decision Queue, and E15 Onsite Help Desk Playbook & Service Delivery Support.
Service Boundaries & Disclaimer
Guestsmiths does not approve refunds, discounts, compensation, credits, policy exceptions, legal positions, safety determinations, emergency decisions, employment decisions, pricing changes, payment decisions, or binding commitments unless expressly authorized in a signed written agreement and documented workflow. Services are provided as managed operational support only. Client remains responsible for all legal compliance, guest/attendee decisions, onsite operations, and final authority.